The Sales Excellence Score (SES) is a single composite number that represents how effective a rep is across both their assessed competencies and their actual call behaviours. It brings together two data sources — Pulse survey scores and call analysis — to give you a more complete picture than either source alone.

Admins and managers can use the SES to compare reps, track progress over time, and identify where the biggest performance gaps sit across the team.

The SES combines two components:

Pulse score: The competency scores from your most recent Pulse, measured across the RISE framework (Resilience, Influence, Selling, Execution). These reflect how a rep is assessed by themselves, peers, and their manager.

Behaviour score: The AI-scored behaviours from recorded sales calls, mapped to the same RISE competencies. This reflects what a rep actually does in live selling situations.

Uhubs weights and combines these into a single 0–100 score. A higher SES indicates stronger alignment between assessed skills and demonstrated behaviours.

Note: The SES is only populated when both a Pulse has been completed and call analysis is active. If either source is missing, Uhubs will show the available component score only.

The most useful thing about the SES isn't the number itself — it's what happens when you compare it to the underlying components. A rep with a high Pulse score but a low behaviour score may be self-aware about what good looks like but not yet translating it into calls. A rep with the reverse pattern may be executing well but underselling themselves in assessments. Both tell a different coaching story.

Use the SES as a prompt to dig deeper into a rep's Individual Report, not as a final judgement on their performance.